Returns

 

Returns
We hope you love our love our products as much as we do. If however you have any problems please contact us so we can help you to fix any issues.

Should you wish to return or exchange we will be happy to assist you. Please ensure your return meets the following conditions:
- Product must be returned within 1 month of your purchase
- Goods must be in original unworn condition
- No refunds or exchanges on sale items
We do not reimburse postage costs

Please check your order before you checkout to ensure the sizes you have selected are correct.
If you have received the size you ordered and it is incorrect please return your order with a stamped self address envelope for an exchange for the correct size.

To complete your return, we require a receipt or proof of purchase.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: PO Box 1278 Epping Victoria AU 3076

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Multiple exchanges will require buyer to send a prepaid envelope or satchel.

For change of mind or incorrect ordering you will be required to provide us with a Stamped self addressed post satchel so we can exchange your items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty items 

All our products are made to the highest standard and we pride ourselves on our workmanship. 

Should you discover your product is faulty please contact us at landm@luluandmilly.com.au